Shipping policy

Last updated: November 12, 2026

Free shipping

Shipping is free on every order to the countries we ship to: the United States, Canada, the United Kingdom, Australia, New Zealand and all countries of the European Union.

Processing time

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You will receive an email with your tracking number as soon as your order ships.

Delivery time

  • United States: usually 4-9 business days after dispatch
  • European Union, United Kingdom, Canada, Australia, New Zealand: usually 4-12 business days after dispatch

Estimated delivery dates are shown at checkout. Delivery times are estimates and not guaranteed; carriers can be slower during the holiday season and in bad weather.

Christmas delivery

For delivery before Christmas in the US, we recommend ordering by December 12. Orders placed after that date are still shipped as fast as possible.

Where it ships from

Your order is shipped directly from our fulfillment partner's warehouse. If you order several items, they may arrive in separate parcels.

Customs, duties and taxes

For orders to the United States and the European Union, import taxes are handled by us and you should not have to pay anything on delivery. If a carrier ever asks you to pay import charges on a US or EU order, please contact us before paying and we will sort it out. For other countries, local import duties or taxes may apply and are the responsibility of the customer.

Tracking

You can follow your parcel with the tracking link in your shipping email or on our Track your order page. Tracking can take 2-3 days to show the first update after dispatch.

Lost, late or damaged parcels

If your tracking has not updated for 7 days, your parcel is late, or it arrived damaged, email jollyrude.store@outlook.com with your order number. We will investigate and, if the parcel is lost or damaged, send a replacement or a full refund.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can change the address only before the order ships.