Refund policy
Last updated: November 12, 2026
30-day naughty-or-nice guarantee
We want your Jolly order to make you laugh. If it doesn't, you can request a return within 30 days of delivery.
How to start a return
Email us at jollyrude.store@outlook.com with your order number and the reason for the return. We will reply with the return address and instructions. Please do not send items back before contacting us, as parcels sent to the wrong address cannot be accepted.
Conditions
- Items must be unused and in their original condition and packaging.
- Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.
- Gift cards and items marked as final sale cannot be returned.
Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund. You will not need to send the item back unless we ask you to.
Refunds
Once your return is received and checked, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to show the refund.
Exchanges
Want Santa instead of the Reindeer (or the other way round)? The fastest way is to return the item and place a new order.
Right of withdrawal for consumers in the EU
If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. Our 30-day guarantee above extends this period.
To exercise the right of withdrawal, you must inform us (Denys Spivak, Jolly, Michelangelostraße 1, 01217 Dresden, Germany, email: jollyrude.store@outlook.com) of your decision to withdraw from this contract by a clear statement (for example, an email). You may use the model withdrawal form below, but it is not obligatory.
Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods to the return address we provide without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Denys Spivak, Jolly, Michelangelostraße 1, 01217 Dresden, Germany, jollyrude.store@outlook.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Questions
Email jollyrude.store@outlook.com. A real human replies within 24-48 hours.
